SAY THANK YOU INSTEAD OF SORRY

When you cause a problem, mistake or inconvenience to a situation, tell the person who’s involved thank you instead of sorry.

Instead of telling them sorry for being late, thank them for waiting patiently for you.
Instead of telling them sorry for cancelling plans last minute, thank them for being flexible with their schedule.
Instead of telling them sorry for the mistake you made, thank them for understanding as you work to correct your error.

Thanking someone for holding space for your problem makes those who are dealing with the consequences feel heard and acknowledged.